| e-LEARNING COURSES - WINWIN PEOPLE SKILLS® |
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| WinWin People Skills® is a powerful personal motivator having already proved to be a huge success with students right across the globe. It directly addresses your relationships with your customers, managers and colleagues - whether you are experienced or new to your job, and whether your role is in administration, customer contact or sales support. |
| People have described WinWin People Skills® thus: “not at all like a course, more like an adventure in self-development”. It is an adventure we hope you enjoy! |
| It is not only about adding value to the role you play in your company, it will also assist you in your personal life; helping you become a more cheerful person around the office and a nicer person to have at home! |
| On-Line Coach |
| As you progress through this course, your on-line coach will be responding to pre-selected activities. The role of your coach is to offer: |
| • Assistance and encouragement |
| • Quality guidance |
| • Speedy response to questions and comments |
| • Positive and helpful observations |
| To maximise the benefits of the learning, quality two-way communication is important. You are not confined only to the course material, if your tutor can help with other motivational issues, be sure to send a message. |
| Course Aim |
| To provide a clear understanding of the role People Skills play in creating better teamwork, building confidence, sustaining personal motivation and maintaining the highest standards of customer satisfaction. |
| Course Objectives |
| WinWin People Skills® will, along with your online coach, provide guidance on how to: |
| • Build and maintain personal motivation |
| • Deal positively with personal and business setbacks |
| • Turn conflict into a relationship-building exercise |
| • Play your part in building a positive team atmosphere |
| • Play your part in building better teamwork |
| • Provide greater customer satisfaction |
| • Improve personal efficiency |
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| Content |
| • The Magic of Motivation |
• Teamwork |
Building Confidence
Raising Self-Image
Achieving Goals |
WinWin Principles
Conflict and WinWin
People Skills |
| • Customer Skills |
• Working Smart |
Customer Loss
Getting to "Yes I Can"
Converting Complaints |
Memory and Concentration
Time Management |
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| Target Audience |
| WinWin People Skills® is targeted at those people who work as: |
| • Team Leaders |
| • Supervisors |
| • Support salespeople |
| • Telesales |
| • Marketing personnel |
| • Accounts staff |
| • Retail salespeople |
| • Head office administration |
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| Experienced sellers will find this course to be a powerful refresher as it concentrates on areas not usually included in sales development. Furthermore, in consultation with your online coach, you can select parts of the course deemed to be important to the overall achievement of your personal objectives. |
