Sylva Wheatley

CIPD, NLP Practitioner, NVQ Assessor

Sylva has 20 years experience in the Financial Services industry gaining a wealth of knowledge covering Account Management, Team Management, Leadership, Sales and Customer Service. Sylva has built on this experience in her present role as a Training and Development Consultant over the last 8 years covering many different industries.

Sylva is a member of the Chartered Institute of Personnel and Development and is qualified as a Vocational Qualification Assessor.

She has also achieved a certificate in Life Coaching from Newcastle University and is accredited by Professor Alan Beggs of Performance Coaching to deliver coaching programmes up to executive level.

After studying in Leicester, Sylva is a licensed Neuro-Linguistic Programming Practitioner.

Sylva's specialist areas include leadership development, coaching for performance, sales skills and team development. Having managed several large teams within Barclays herself, Sylva is well placed to help develop leadership skills in others.

Sylva has worked regularly in Middle East, in addition to facilitating events throughout Europe in many diverse sectors of industry.

Specialist areas:

• All Levels of Sales Skills
• Team and Leadership Development
• Telesales - Inbound and Outbound
• Customer Service Skills
• Communication Skills
• Negotoation Skills
• Coaching
• Interviewing and Assessment Skills
• NLP
• Time and Stress Management

A small sample of Sylva's clients include:

Aviva Insurance, Barclays Bank PLC, Barclaycard, Marks and Spencer Financial Services, Lloyds TSB, Levi Strauss, Bradford and Bingley, Alliance and Leicester, Abbey, Santander Bank, Standards Board for England, Institute for Grassland Research, Vodafone and Cork International.