Survive the Credit Crunch

Sink or Swim - Surviving the Credit Crunch

A one day workshop

Introduction

The credit crunch has started to hit and all of us must be worried about what impact it will have on us.

In this interactive workshop we will look at the practical steps people and companies can take to equip themselves to get through the credit crunch and to come out the other end, ahead of the rest.

We will give participants tools that they can take back and use in their businesses to analyse what is important and to plan effective action, involving everyone, to continue prospering in these hard times.

Course Aim

To give participants the tools to plan to survive, and indeed thrive, in the current climate.

Course Objectives

By the end of this course delegates will be able to:

• Explain how to use cognitive mapping to identify key issues affecting their businesses
• Explain how a quality approach to business can cut costs and increase profits
• Plan to control costs
• Plan to control staff costs and develop productivity
• Explain how adding value is critical in getting customers to buy

Who Should Attend?

Anyone from business owners to managers / supervisors etc, who needs to help their business resist and survive the current economic climate

Course Content/Outline

• What really matters
• • Working out what you really need to do
  • What things are nice to have and what are essential
• What customers want
• • Identifying what people and businesses will pay for
• Cognitive mapping
• • A powerful tool for issue surfacing and identifying key areas for attention
• A quality approach
• • In times of economic uncertainty a quality centred approach is vital
  • Quality procedures
  • Quality products and services
  • Getting everyone involved and responsible
  • A first look at controlling costs
• Fit for battle
• • What do you need to change?
  • Procedures and practices
  • Strip away those things that hinder rather than help
  • Ask what contributes to sales profits and customer service and what contributes to cost and bureaucracy
• Ruthless control of costs
• • Travel
  • Calls
  • Consumables
  • Control staff costs
  • Reduce absenteeism costs
  • What else
• Get what you are owed
• • Effective credit control
  • Asses your customers
  • What to do if it all goes wrong
  • Make sure your credit control adds value and doesn't damage relationships - we are all in the front line
• Do more of what people want
• • What sells and what doesn't?
• Add value
• • How can we add value and profit, to what we do?
• Develop your people
• • Quality people are more important than ever
• Recruit for quality - recruit in a quality way
• Prepare for the worst
• • What if you have to cut people, production or sales?
  • Take decisive action
• Action planning