Sales training International has further services to offer customers in the form of in-house sales training courses and service courses. These specialised courses are designed to be tailored to fit the specific needs of your business. The following page is designed to help you to ascertain which course is right for your employees to embark upon and maximise your sales training experience.
If you answer ‘no’ to three or more of the featured questions, then it should become clear as to whether this is the best course for your employee.
Customer Relationship Management Sales training Course Aim: To enable the delegate to understand and demonstrate the essential skills required to plan for, establish, develop and maintain effective, long-term and mutually beneficial relationships with customers.
Q. Do you feel the employee is aware of the importance of customer relationship management (CRM) to business success?
Q. In their sales position, are they aware of the need to analyse customer relationships and identify opportunities for relationship development with clients? Perhaps this could be an area that could benefit from sales training.
Q. Are they aware of where the device of CRM fits into the product and brand and how it can be utilised in this area?
Q. Do you feel that the employee’s skills are effective in recruiting new customers through effective use of CRM?
After this sales training course, delegates will be empowered into developing their own technique and flair for finding, recruiting and maintaining a thriving client list. They will be able to work proactively to find the opportunities to use their time more efficiently with the right customers.
Sales training Course Aim: to enable staff who deal with customers on a face to face basis, to implement the key elements of delivering world class service to clients and therefore surpass customer expectations.
It is worth noting that this sales training course can be attended by anyone within an organisation of any size, as it can be applicable to staff at all levels. Effective communication skills are focused on as a fundamental part of this sales training course, so that the delegate can understand the impact these skills have on delivering a professional standard of customer service.
Q. Does the employee demonstrate effective communication skills and use them to deliver a high standard of customer service?
Q. Is the employee able to recognise what customers expect in terms of customer service and the implications if high standards are not met?
Q. Do you think the employee demonstrates in their work, an ability to handle challenging customers?
Q. Is it apparent that the employee can deal easily with complaints in an efficient and professional manner?
Q. Has the employee ever been on any sales training courses before?
After this sales training course the employee will be empowered to put into practise the lessons they’ve learned about; the importance of customer care to the organisation in terms of increasing the customer experience and increasing revenue. Delegates will be aware of the range of customers they will be in contact with, both inside and outside the organisation after completing this course. During the sales training course, videos are used to allow the delegates to look at organisations that have been successful in implementing customer care programmes and improved their customer services.
Sales training course aim: For delegates to develop clear, accurate, successful written communication. This can then be applied to speaking to other colleagues, customers or complainers! The delegate will experience a development in confidence in their own writing. This will also show how writing effectively and accurately can help the individual (and the company) from making expensive mistakes. This sales training course will also focus on the application of practical and proven skills in areas such as proposal and report writing, contracts, sales letters, business letters, meeting minutes and responding to complaints.
Q. Does your employee use grammar and styles of language appropriately in tasks they are given?
Q. Do they at present have the skills to construct, write and format winning proposals?
Q. Do they realise the impact of accurate spelling and grammar on a client, and the influence of personality on what is written? Sales training can improve their grammar and spelling skills!
Q. Is the delegate aware of how to deal with difficult requests and complaints, and understanding the reader’s needs and interests?
After the completion of this sales training course, the delegate will be able to give great presentations by being able to understand their audience better and will be more adept at giving speeches for important and impromptu occasions. There will also be a noticeable change in their skills at writing sales and request letters and an ability to overcome writer’s block! Such is this sales training course, that it covers not only the practicalities of writing and communication in general, but also takes into consideration the personality of the individual and understands the need to take into account the cognitive processes of each delegate.
Now you have made your choice of course, please click here to return to the Sales Training International homepage to apply for your sales training course.