Problem Solving and Decision Making

Course Aim

This course is designed to provide a framework for analysing problems or challenges, collecting the right information, making successful and creative decisions and successfully implementing those decisions.

After completing the course, participants will have more confidence in their ability to analyse and resolve problems - and , hopefully, will make better decisions.

Course Objectives

By the end of this course the delegates will have an understanding of:

• The 8 step problem solving process
• Classifications of problems
• Conditions for creativity
• Creation of problem statements
• Why we often make poor or wrong decisions
• How to present their solutions to interested parties

Course Content

Course content includes:

• Mind mapping techniques
• Benchmarking and business orienteering approaches
• Force field analysis
• Cause and effect diagrams
• Why why and How how techniques
• Brainstorming, de Bono creative thinking, Delphi techniques
• Visualisation, Gantt charting, Repertory grid
• Quest approaches
• Contingency planning
• Etc, etc