People Skills
WinWin People Skills® is a powerful personal motivator having already proved to be a huge success with students right across the globe. It directly addresses your relationships with your customers, managers and colleagues - whether you are experienced or new to your job, and whether your role is in administration, customer contact or sales support.
People have described WinWin People Skills® thus: "not at all like a course, more like an adventure in self-development". It is an adventure we hope you enjoy!
It is not only about adding value to the role you play in your company, it will also assist you in your personal life; helping you become a more cheerful person around the office and a nicer person to have at home!
On-Line Coach
As you progress through this course, your on-line
coach will be responding to pre-selected activities. The role of
your coach is to offer:
• Assistance and encouragement
• Quality guidance
• Speedy response to questions and comments
• Positive and helpful observations
To maximise the benefits of the learning, quality two-way
communication is important. You are not confined only to the course
material, if your tutor can help with other motivational issues, be
sure to send a message.
Course Aim
To provide a clear understanding of the role People Skills play in
creating better teamwork, building confidence, sustaining personal
motivation and maintaining the highest standards of customer
satisfaction.
Course Objectives
WinWin People Skills® will, along with your
online coach, provide guidance on how to:
• Build and maintain personal motivation
• Deal positively with personal and business setbacks
• Turn conflict into a relationship-building exercise
• Play your part in building a positive team atmosphere
• Play your part in building better teamwork
• Provide greater customer satisfaction
• Improve personal efficiency
Content
• The Magic of Motivation •
Teamwork
Building Confidence WinWin Principles
Raising Self-Image Conflict and WinWin
Achieving Goals People Skills
• Customer Skills • Working
Smart
Customer Loss Memory and Concentration
Getting to "Yes I Can" Time Management
Converting Complaints
Target Audience
WinWin People Skills® is targeted at those
people who work as:
• Team Leaders
• Supervisors
• Support salespeople
• Telesales
• Marketing personnel
• Accounts staff
• Retail salespeople
• Head office administration
Experienced sellers will find this course to be a powerful refresher as it concentrates on areas not usually included in sales development. Furthermore, in consultation with your online coach, you can select parts of the course deemed to be important to the overall achievement of your personal objectives.
