| THE ART OF DELEGATION |
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| Course Aim |
| To enable delegates to promote all the factors which contribute to effective delegation. |
| Course Objectives |
| By the end of this course delegates will be able to: |
| • Define delegation and state why it is necessary |
| • List the benefits of delegation |
| • Describe the barriers to delegation |
| • Make decisions about what may and may not be delegated |
| • Choose the right delegate for the job |
| • Use delegation skills effectively and successfully |
| • Describe the process of delegation |
| • Apply what they have learned to their own job |
| Content |
| Course content includes: |
| • The Wrong Way to Delegate |
| • Agreement, Authority and Feedback |
| • Barriers to Delegation |
| • When to Delegate |
| • Choosing the right person to delegate to |
| • Giving Effective Support |
| • Keeping the Task Delegated |
| • When the Delegate Makes Mistakes |
| • A model for effective delegation |
| • Delegation case studies |
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| How the course works |
| Delegates will be able to look at the fundamental elements of effective delegation, both from the viewpoint of delegating to a team and that of being delegated to. |
| They will be given a process to ensure that they choose the right tasks to delegate, they choose the right person to carry out the task and they provide the right amount of support throughout the process. |
| Finally, they will be given an opportunity to put into practice the skills they have assimilated in an case study exercise. |
