IN-HOUSE COURSES

Here you will find examples of potential in-house Telephone Skills courses and Call Centre courses.

As all of our training and development courses are designed specifically to suit the individual needs of your business, the information included within these pages will enable you to assess your initial requirements.

Below is a list of the wide range of subjects that can be chosen individually or grouped together, to form the design of your complete training course. You can also select subjects from other sections.

Telephone Skills / Call Centre

The following courses are available

• Call Centre Help Desk
• Call Centre Team Leader Training
• Call Monitoring
• Customer Service in a Call Centre
• Inbound / Outbound Selling
• Managing a Call Centre
• Smart Skills for Help Desk Professionals
• Telephone Skills