Ian Mayfield

CIPD, NLP Practitioner, SDI Practitioner

Ian Mayfield is a dedicated and committed organisational & people development consultant specialising in the design, delivery and evaluation of a wide range of subjects such as sales, customer service, call centre, coaching, management skills training and HR development.

Ian is a member of the CIPD (Chartered Institute of Professional Development), has a degree in Business Coaching, is a qualified Performance Coach and is an SDI practitioner (strengths deployment inventory).

Before becoming a training consultant, Ian had established a strong background in sales and service, having previously undertaken the roles of a key account manager, mortgage specialist and manager of personal lending team within a major international bank. Ian then moved into a training and development role, where he was the National Training Manager responsible for the development and delivery of training programmes to all front line sales staff, key account managers and call centre staff. Ian's flexible style and knowledge of European and Middle Eastern cultures, allows him to fully understand his audience and adapt his training sessions to suit the needs of all involved.

Ian strongly believes that the learning experience should be fun and always creates a professional, energetic and interactive atmosphere in all his training.

Specialist areas:

• Sales Manager Development
• Performance Management
• Customer Service Excellence
• Leadership Development
• Team Development
• Sales Training
• Coaching to Excel
• HR Management Skills
• Negotiation Skills
• Behavioural Awareness
• Training Team Development
• Communications Skills
• NLP Training
• Call Centre Training
• Consultancy Skills
• Problem Solving and Decision Making
• Business Writing Skills
• Train the Trainer
• Presentation Skills
• Key Account Management
• SDI
• Emotional Intelligence

A small sample of Ian's clients include:

Avis, Barclays Bank, Barclaycard, British Telecom, CPPIH, NOA Media Services, AXA Insurance, Vodafone, Indigo Vision, Line 6, Tork, Brit Insurance Group, IMI Norgren, GXS, Technophobia, BTB Mailflight, Bank of Scotland (HBOS), Scottish Widows, EDF Energy Ltd, Clifford Thames, Dept of Health, George Wimpey, Sembcorp Utilities, Coram Showers, Infomagic, Brent in 2 Work, Forbo-Nairn, Golden Pages, SSL, East Herts County Council, Lancashire County Council, Craven Publishing, Study Group, Cape Engineering, Associated British Ports, Newcastle College, DHL, Rippleffect, AFA Press, Orange, SABIC, Dubai Electric & Water Authority, Qatar Telecom, Qatar Gas, Qatar Petroleum, Reckitt Benckiser and National Commercial Bank.