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| Esta Jephcott is an experienced and professional learning and development consultant, specialising in Sales, IT, Customer Service, Management and Contact Centre training. |
| Prior to becoming a training consultant, Esta built up her specialist skills through her career in Customer Services, Sales, Management and Training, where she gained her CIPD qualifications. Having attained advanced positions in these fields she gained an in-depth working knowledge of all these areas. |
| Esta trains at all levels from new recruits through to senior management. She works internationally, with a wide range of both public and private sector companies, including Telewest, Centrica, One.tel, and Yellow Pages. Esta regularly delivers both in-house and open courses. |
| Having spent a considerable amount of time in the telecommunications industry and a call centre environment, Esta is considered as one of our Call Centre experts. |
| Esta's style of training is adapted to suit the needs of her delegates; however, to describe her character: she has a professional yet relaxed approach to her delivery, delegates often referring to her fun, lively delivery style and her ability to build rapport instantly. |
| Esta's training sessions are highly motivational and delegates always return to the workplace with a sense of achievement and fulfilment. |
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